How the Platform Is Put Together
Four client surfaces, one shared core, and a configuration layer that holds your business rules. Verticals change the configuration, not the engine.
The Four Apps
Each group gets the screens it needs, not a shared generic UI stretched across all four.
Account & auth
Email, phone OTP, and social login with profile and address book management.
Browsing & search
Category discovery, smart filters, and ranking that respects delivery radius and availability.
Ordering & checkout
Saved cards, wallets, cash on delivery, promo codes, and scheduled orders.
Live tracking
Order state plus rider GPS from pickup to doorstep, with ETA recalculated en route.
Post-delivery
Ratings, tipping, and one-tap re-order to drive repeat purchase.
Support
In-app chat, issue reporting, and refund requests routed into your ops queue.
Onboarding & verification
Document upload, background-check status, and vehicle details with approval workflow.
Shifts & availability
Go online or offline, book shift slots, and see zone demand before committing.
Assignment
Accept or decline offers with distance, payout, and batch composition shown up front.
Navigation & routing
Turn-by-turn to pickup and drop, multi-stop sequencing, and live traffic ETA.
Proof of delivery
Photo, signature, or OTP capture — configurable per city or order value.
Earnings & payouts
Per-trip breakdown, tips, incentives, and instant or scheduled payouts.
Multi-staff access
Role-based logins for owners, managers, and counter staff with permission control.
Order queue
Incoming, accepted, and ready states with audible alerts and auto-accept rules.
Catalog & inventory
Items, variants, modifiers, photos, and instant sold-out toggles.
Prep time control
Set prep time per order or item; customer ETAs update automatically.
Sales reporting
Daily and weekly sales, best sellers, and cancellation reasons by period.
Payouts & reconciliation
Automated commission, settlement schedules, and downloadable statements.
Live dispatch map
Every order and rider on one map, with manual assignment and reassignment.
Exception queue
Late orders, rejected pickups, failed payments, and no-shows with one-click actions.
Vendor & rider management
Onboarding approvals, verification, performance tracking, and suspensions.
Analytics & reporting
Orders, revenue, delivery times, and retention, exportable by date range.
Platform configuration
Commission rules, zones, pricing logic, and promotions — no dev ticket needed.
Finance & payouts
Multi-party settlement, refunds with reason codes, and a full audit trail.
The Dispatch Engine
The part everyone underestimates. Assignment reasons about distance, capacity, prep time, and batching — and your ops team can always override it.
Configuration, Not Code
Everything in this list is editable from the admin dashboard without a development ticket. That’s the line between configuration and custom work — and it’s where most of the day-to-day lives.
Security, Compliance & Reliability
Payment data is encrypted in transit and at rest, access is role-based across all four surfaces, and every order, refund, and payout action is logged for audit.
Encrypted and tokenized
Payment data is encrypted in transit and at rest, with tokenized handling aligned to PCI-DSS requirements.
Role-based across four surfaces
Customer, rider, vendor, and admin permissions are separately scoped, with per-user roles inside the admin dashboard.
Every action logged
Orders, refunds, payouts, and dispatch overrides are logged with operator and timestamp for audit.
99.95% uptime SLA
Horizontal scaling on order throughput, queued dispatch and notification paths, and automatic failover.
Data handling is configured per region — GDPR-aligned for EU/UK deployments, with local data residency options where required.
Platform FAQ
Technical questions about how the platform runs and what you can change.
Still have questions? Contact our support team
What actually runs on your infrastructure versus ours? +
On Starter and Growth the whole platform is hosted and managed by Aalpha — application, database, and media storage. Enterprise engagements can deploy into your own cloud account where compliance or procurement requires it. Either way, the apps are published under your developer accounts and the domain is yours.
Can we change dispatch logic ourselves? +
The parameters, yes: assignment radius, batching limits, maximum detour, surge windows, and priority rules are all editable from the admin dashboard. The underlying algorithm is platform code, and changing how it reasons is custom development work — which is deliberate, since that logic is the part already tested at volume.
Is there an API? +
Yes. Orders, riders, vendors, and webhooks for order state changes are exposed so you can connect internal tools, a data warehouse, or a partner's system. API access and rate limits are set per tier.
How do updates reach our deployment? +
Platform releases are applied by Aalpha on a regular cadence, with security patches applied out of band when needed. Your configuration and branding are preserved across updates — that separation is why the core stays upgradable while your rules stay yours.
What happens to our data if we leave? +
Your data is yours. On exit we provide a full export of orders, customers, vendors, riders, and financial records in a structured format, and the deployment is decommissioned on an agreed timeline.
How does the platform behave at peak? +
Infrastructure scales horizontally on order throughput, and the dispatch and notification paths are queued so a demand spike degrades gracefully rather than dropping orders. Uptime is covered by a 99.95% SLA with automatic failover.
See the Platform on a Call
We'll walk the four apps and the admin dashboard against your business rules, not a canned demo script.
Schedule a Discovery Call
Discuss your business model, target market, and specific vertical requirements with our experts.
Review Proposal & Pricing
A scoped quote based on city count, order volume, and any custom requirements.
Launch Your Platform
Our team handles the deployment while you focus on onboarding your first partners and customers.