Industries

Five verticals, and the four things that differ between them

A grocery order and a scooter ride use the same dispatch engine. What changes is how time is promised, what the driver must verify, how the item is priced, and what the regulator expects. Pick a vertical to see its configuration, or read the four axes first.

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01 · Industries

What a vertical actually changes

Four axes. Everything else — branding, payments, the API, analytics — is identical whichever vertical you run.

Axis 01

Time promise

ASAP, a booked slot, an exact window, or a timetable. This decides how dispatch reserves capacity.
Food promises ASAP; grocery promises a slot; taxi promises a pickup ETA.
Axis 02

Handover

What the driver must capture or verify: a photo, a signature, an ID, or a named passenger.
Grocery checks age; parcel captures an OTP; taxi confirms the rider.
Axis 03

Pricing

Per item, per weight, per distance and time, per job, or per term. Sets the fee model and the settlement shape.
Grocery prices by weight; taxi by distance and surge.
Axis 04

Regulation

Licensing, data handling, and record retention. Decides hosting region and what the audit trail must hold.
Grocery carries age-restricted goods; bike taxi carries two-wheeler passenger rules.
02 · Industries

Browse the verticals

Three delivery and two mobility verticals. Filter by family, then open one for its configuration.

03 · Industries

Food & restaurant

The deepest vertical. Dispatch has to know the kitchen before it knows the rider.

Vertical-specific configuration
Prep-time-aware dispatch — riders assigned against kitchen readiness, not order time
Live menu availability with item-level stock-outs pushed to open carts
Modifiers, combos, and per-restaurant pricing on a shared catalogue
Three-way settlement across you, the restaurant, and the rider
The failure mode
Dispatching on order time instead of prep time. Riders arrive to wait, utilisation falls, and the customer still gets cold food.
On the four axes
Time promiseASAP, prep-aware
Driver verificationPhoto on handover
Pricing modelPer item plus modifiers
RegulationFood hygiene, tax per item class
Peak patternTwo sharp meal peaks
Ten to fifteen minutes of accuracy in the prep estimate is worth more than any routing improvement.
Full vertical page →
04 · Industries

Running more than one vertical

One fleet, one customer base, one settlement run. The combinations that work, and the one rule that keeps them profitable.

Food + grocery

Same fleet, opposite peaks

Grocery slots fill the flat hours between meal peaks, and the rider pool stays busy across the day.
Why it works: Utilisation rises without hiring; both run on one dispatch pool.
Food + courier

Parcels between meal peaks

Merchant parcel batches run late morning and afternoon, when riders would otherwise wait for the dinner rush.
Why it works: The same riders earn across the day, so fewer leave the platform.
Taxi + delivery

One captain app, two job types

Drivers take rides at peak and parcels between them, with acceptance rules deciding who sees what.
Why it works: Driver earnings stabilise, which is what keeps supply on the platform.
Price each vertical on its own delivery promise. A grocery basket routed and charged like a food order is how a second vertical quietly loses money.

Vertical Questions

Regulated categories, verticals not on the list, and what a second vertical costs.

Vertical not listed? Describe what you deliver

Our vertical is not on the list. Now what? +

Describe the delivery promise, what the driver must verify, and how you price. Almost every unlisted vertical lands as a combination of two that exist plus a connector — pet supplies is grocery with lighter regulation, equipment hire is courier with a collection leg. Where it genuinely differs, the difference is configured rather than built.

How much does a second vertical cost? +

Typically two to three weeks of configuration rather than a new deployment. The apps, the fleet, the settlement run, and the admin console are shared. What is new is the vertical's own rules — slots, substitutions, batching — and the catalogue or vendor onboarding behind it.

Do we need separate apps per vertical? +

It is a brand decision, not a technical one. One app with a vertical switcher keeps the customer base together and is what most operators start with. Separate branded apps make sense when the audiences genuinely differ — a bike taxi rider has little overlap with a weekly grocery customer.

Which vertical should we start with? +

The one where you already have supply. Software is not the constraint in month one — restaurants, vendors, or drivers are. Start with the vertical whose supply you can onboard fastest, then add the second against the fleet and customers it produced.

Tell Us What You Deliver

The vertical, the delivery promise you make, and anything a driver has to verify on the doorstep. We'll map it to a configuration and a timeline before you spend anything.

Industries · Quick facts
Verticals 5
Delivery · Mobility 3 · 2
What differs 4 axes
Second vertical 2–3 weeks
A vertical outside these five is normally a combination of two that exist, plus a connector.